Shipping policy

At Zaprada Store, we are committed to ensuring that every order is prepared with care and delivered safely to your door. Below you will find all the important details regarding our shipping process.

1. Delivery Areas

We currently deliver throughout the United States.
International shipping is not available at this time. If you wish to place an order from outside the United States, please contact us before completing your purchase so we can verify delivery options for you.

2. Order Processing Time

All orders are prepared and dispatched within 2 to 4 business days after payment confirmation.
This period allows our team to carefully verify, prepare and package your item before it is handed over to the carrier.
As soon as your order leaves our facility, you will receive a confirmation email containing your tracking number.

3. Delivery Time

Once your order has been dispatched, the estimated delivery time is 15 to 25 business days.
Total estimated time (processing + delivery): approximately 17 to 29 business days from the moment your payment is confirmed.

Please note: these timeframes are estimates. Delivery may occasionally be affected by external factors such as customs clearance, postal delays, strikes, peak seasons or unforeseen events beyond our control.

4. Shipping Fees

Shipping options and fees are calculated automatically at checkout.
During special promotions, free shipping may be offered — this will always be clearly indicated in the promotion details.

5. Order Tracking

As soon as your order has been shipped, you will receive a tracking number by email.
You can follow your package in real time at any moment through our tracking page:
👉 https://zapradastore.com/apps/parcelpanel

Please allow up to 72 hours after dispatch for the first tracking updates to appear.

6. Delivery Address

Please make sure the shipping address entered at checkout is complete and accurate.
Zaprada Store cannot be held responsible for delays or lost packages caused by incorrect, incomplete or outdated address information provided at the time of purchase.

If you notice an error in your address, please contact us within 12 hours of placing your order. Once the order has been dispatched, the address can no longer be modified.

If a package is returned to us due to an invalid address or a failed delivery attempt, we will contact you to arrange reshipment. Additional shipping fees may apply.

7. Split Shipments

Orders containing multiple items may be shipped in separate packages, arriving on different dates and with different tracking numbers.
This does not mean any part of your order is missing — you will receive a tracking number for each shipment.

8. Delays

If your order has exceeded the maximum estimated delivery time (29 business days from payment confirmation), please contact our support team so we can open an investigation with the carrier.

We ask that you contact us before this period only if the tracking shows no updates for more than 10 consecutive business days.

9. Lost or Damaged Packages

In the rare event that your package is confirmed lost in transit or arrives damaged, we will resend your order at no additional cost or issue a full refund — the choice is yours.
For damaged items, please contact us within 30 days of delivery and include photos of the product and the packaging.

10. Order Changes and Cancellations

Orders can be modified or cancelled free of charge within 12 hours of purchase, provided they have not yet been dispatched.
After dispatch, cancellation is no longer possible and the order must follow our Return Policy. Return shipping costs are the responsibility of the customer, except in cases where the item arrived damaged, defective or incorrect.

11. Taxes and Duties

All prices are displayed in USD. For deliveries within the United States, there are no additional import fees or duties to be paid by the customer upon delivery.

12. Contact

If you have any questions about your shipment, our team is here to help.
📧 contact@zaprada.com
We respond to all messages within 24 hours.