Shipping Policy

At Zaprada Store, we are committed to ensuring that every order is prepared with care and delivered safely to your door. Below you will find all the important details regarding our shipping process.

1. Where We Deliver

We currently ship to:

  • Europe
  • United States
  • Canada
  • Oceania (Australia and New Zealand)

If your country appears at checkout, we deliver there. If you cannot find your country, please contact us before placing your order and we will confirm whether delivery is possible.

2. Order Processing Time

All orders are prepared and dispatched within 1 to 2 business days after payment confirmation.
This period allows our team to carefully verify, prepare and package your item before it is handed over to the carrier.
As soon as your order leaves our facility, you will receive a confirmation email containing your tracking number.

3. Delivery Time

Once your order has been dispatched, the estimated delivery time depends on your region:

  • Europe: 10 to 15 business days
  • North America (United States and Canada): 15 to 25 business days
  • Oceania (Australia and New Zealand): 10 to 15 business days

Total estimated time, including processing, counted from payment confirmation:

  • Europe and Oceania: approximately 11 to 17 business days
  • North America: approximately 16 to 27 business days

Please note: these timeframes are estimates and may vary depending on carrier operations, customs clearance or local conditions. Delivery may occasionally be affected by postal delays, strikes, peak seasons or unforeseen events beyond our control.

4. Shipping Fees

Shipping options and fees are calculated automatically at checkout, based on your delivery destination.
During special promotions, free shipping may be offered — this will always be clearly indicated in the promotion details.

5. Order Tracking

As soon as your order has been shipped, you will receive a tracking number by email.
You can follow your package in real time at any moment through our tracking page:
https://zapradastore.com/apps/parcelpanel

Please allow up to 72 hours after dispatch for the first tracking updates to appear. This is normal and does not indicate a problem with your shipment.

6. Import Duties, Taxes and Customs

All prices are displayed in USD and do not include import duties or local taxes.

Depending on your country, your order may be subject to customs duties, VAT/GST or handling fees on arrival. These charges are set by your local authorities and are the responsibility of the customer. We have no control over them and cannot predict their amount.

Please note that refusing to pay applicable customs charges, or refusing delivery of the package, does not entitle you to a refund of the original shipping cost.

7. Delivery Address

It is the customer's responsibility to provide complete and accurate shipping information at checkout, including postal code and any apartment or unit number. If incorrect or incomplete information is provided, we cannot guarantee delivery.
Zaprada Store cannot be held responsible for delays or lost packages caused by incorrect, incomplete or outdated address information provided at the time of purchase.

If you notice an error in your address, please contact us within 12 hours of placing your order. Once the order has been dispatched, the address can no longer be modified.

If a package is returned to us due to an invalid address or a failed delivery attempt, we will contact you to arrange reshipment. The cost of reshipping is the customer's responsibility.

8. Split Shipments

Orders containing multiple items may be shipped in separate packages, arriving on different dates and with different tracking numbers.
This does not mean any part of your order is missing — you will receive a tracking number for each shipment.

9. Lost or Significantly Delayed Orders

If your order has exceeded the maximum estimated total time for your region, please contact our support team so we can open an investigation with the carrier and follow the case through to resolution.

We ask that you contact us before that period only if the tracking shows no updates for more than 10 consecutive business days.

10. Lost or Damaged Packages

In the rare event that your package is confirmed lost in transit or arrives damaged, we will resend your order at no additional cost or issue a full refund — the choice is yours.
For damaged items, please contact us within 14 days of delivery and include photos of the product and the packaging.

11. Order Changes and Cancellations

Orders can be modified or cancelled free of charge within 12 hours of purchase. After that, cancellation remains possible at any time before dispatch — contact us as soon as possible and we will stop the order if it has not yet left our facility.
Once the order has been dispatched, cancellation is no longer possible and the order must follow our Return & Refund Policy. Return shipping costs are the responsibility of the customer, except where the item arrived damaged, defective or incorrect.

Customers in the European Union and the United Kingdom also benefit from a statutory 14-day right of withdrawal, described in our Return & Refund Policy.

12. Contact

If you have any questions about your shipment, our team is here to help.
contact@zaprada.com
We respond to all messages within 24 hours.